Terms and Conditions

These Terms and Conditions apply to purchases made through HDVParts. By placing an order,
you agree to the policies described below.

1. Return Policy

Please review all return conditions before requesting a return. If the requirements below are
not met, HDVParts reserves the right to refuse the return or apply a restocking fee of not less
than 15%.

Returned or exchanged items must be in new condition and returned in their original
packaging with all packing materials, manuals, blank warranty cards, accessories,
cables, and other items originally supplied.
HDVParts is not responsible for personal data, memory cards, storage media, accessories,
or other personal items left in returned merchandise.
Claims for missing items, shipping damage, or merchandise damaged in transit must be
reported to HDVParts within two business days of delivery.
HDVParts is not responsible for consequential or incidental damages arising from the
sale or use of merchandise. Our responsibility is limited to the monetary value of the
merchandise purchased, to the extent permitted by applicable law.

2. Non-Returnable Products

The following products are not eligible for return or exchange unless otherwise required by
applicable law:

Spare parts and replacement parts for cameras, drones, and other equipment.
Opened or used drones and quadcopters.
Monitors where the product or manufacturer policy identifies the item as non-returnable.
Computers and computer software once the manufacturer’s sealed packaging has been opened.
Electronic software downloads, license keys, activation codes, and digitally delivered
software after the code, license, or digital product has been delivered or disclosed.
Consumable products, including memory cards, film, tapes, paper, bulbs, DVDs, and similar
products once opened or unwrapped.
Computers or systems built, configured, customized, or modified by HDVParts to a
customer’s specifications.
Special-order merchandise and any product identified on the website or quotation as
non-returnable.

Defective merchandise may, at HDVParts’ discretion and subject to the manufacturer’s warranty
terms, be repaired, exchanged for the same model or an equivalent model, or refunded.

3. Digital Products and Software Licenses

Digital products, software activation codes, electronic licenses, and downloadable software
may be subject to additional verification before delivery.

Once a digital activation code, license key, download credential, or other non-recoverable
digital product has been delivered or disclosed to the purchaser, the sale is final and the
product is not returnable or refundable, except where required by applicable law.

Orders for digital products may be cancelled and refunded before the activation code or digital
product has been released, subject to payment and identity verification.

4. Payment Methods

HDVParts accepts payment methods made available during checkout, which may include major credit
cards, PayPal, Zelle, or other authorized payment services.

Payment methods available to a particular customer or order may vary depending on the product,
billing address, shipping destination, transaction amount, fraud-prevention requirements, or
payment provider.

Payment card information is processed through authorized payment service providers. HDVParts
does not intentionally store customers’ full payment card numbers or card security codes on its
website systems.

5. Payment Verification and Fraud Prevention

For security and fraud-prevention purposes, all orders are subject to verification by HDVParts
and/or our payment service providers.

HDVParts may request additional non-sensitive information to verify the identity of the purchaser,
billing information, shipping information, company information, or legitimacy of an order before
processing, shipping, or releasing a digital product.

HDVParts will never request your full credit card number, CVV/security code, PIN, or a copy of
the front or back of your payment card by email, fax, text message, WhatsApp, or other messaging
services.

If additional verification is required, HDVParts may request reasonable supporting documentation
such as identification, billing-address confirmation, company information, or other non-sensitive
information necessary to validate the transaction.

Orders that cannot be satisfactorily verified may be delayed, cancelled, or refunded. Refunds
will normally be issued to the original payment method.

6. Billing and Contact Information

Customers are responsible for providing accurate billing, shipping, email, and telephone
information when placing an order.

For card transactions, the billing information provided should correspond with the information
held by the card issuer or payment provider. Incorrect or unverifiable information may delay or
prevent order processing.

7. Order Acceptance and Cancellation

Receipt of an order confirmation does not constitute final acceptance of an order.
HDVParts reserves the right to review, verify, decline, or cancel an order before shipment or
digital delivery.

An order may be cancelled for reasons including, but not limited to:

Payment authorization failure.
Suspected fraud or unauthorized use of a payment method.
Incorrect pricing or product information.
Product unavailability.
Export, sanctions, compliance, or shipping restrictions.
Inability to verify customer or transaction information.

If HDVParts cancels a paid order before fulfillment, the appropriate refund will normally be
issued to the original payment method.

8. Shipping Policy

HDVParts may ship orders using USPS, UPS, FedEx, or other carriers selected according to the
product, destination, service level, and shipment requirements.

Shipping charges may be calculated based on factors including package weight, dimensions,
declared or insured value, destination, and selected service.

Signature confirmation may be required for certain shipments based on value, destination,
payment verification, or carrier requirements.
Drop-ship products may first be transferred from a supplier or distribution facility
before being shipped to the customer.
Oversized products that do not meet standard parcel-carrier limits may be shipped using
freight, airport delivery, or other specialized transportation services.
Certain destinations or transactions may require additional verification before shipment.

9. Incorrect, Refused, or Undeliverable Shipments

Customers are responsible for providing a complete and accurate shipping address.

If a shipment is refused, returned, or deemed undeliverable because of incorrect or incomplete
address information, recipient refusal, failure to accept delivery, or other circumstances outside
HDVParts’ control, HDVParts may deduct or charge reasonable shipping, handling, return-shipping,
carrier, customs, or related costs where permitted.

10. International Orders

International customers are responsible for confirming that products may legally be imported,
used, and received in the destination country.

HDVParts may restrict shipment to certain countries, territories, individuals, organizations,
or destinations where required by U.S. law, export regulations, sanctions programs, carrier
restrictions, manufacturer policies, or other applicable requirements.

11. International Duties, Taxes, and Fees

Unless explicitly stated otherwise in writing, international customers are responsible for all
import duties, customs charges, VAT, taxes, brokerage charges, clearance fees, storage charges,
and other fees imposed by the destination country, customs authority, carrier, or other third
party.

These charges are not included in the product price or standard shipping charge unless HDVParts
specifically identifies the shipment as including such charges.

HDVParts is not responsible for delays caused by customs clearance, government authorities,
carrier inspection, import restrictions, or unpaid duties and taxes.

12. Sales Tax

Applicable U.S. sales tax may be collected where required by law based on the customer’s
shipping or billing location and applicable tax rules.

U.S. sales tax is not the same as VAT and generally is not refundable to international visitors
solely because merchandise is later taken outside the United States.

13. Product Availability and Pricing

Product availability, specifications, pricing, promotions, and estimated delivery dates are
subject to change without notice.

HDVParts makes reasonable efforts to maintain accurate information but reserves the right to
correct pricing, description, availability, or typographical errors before order fulfillment.

14. Manufacturer Warranties

Products may be covered by manufacturer warranties subject to the manufacturer’s terms,
limitations, eligibility requirements, geographic restrictions, and service procedures.

HDVParts may assist customers with warranty or support matters where appropriate, but warranty
coverage is ultimately governed by the applicable manufacturer’s warranty terms.

15. Limitation of Liability

To the maximum extent permitted by applicable law, HDVParts will not be liable for indirect,
special, incidental, consequential, or business-interruption damages resulting from the purchase,
use, inability to use, installation, failure, or delay of products or services.

Where liability cannot legally be excluded, HDVParts’ liability will be limited to the amount
paid for the product or service giving rise to the claim, except where applicable law requires
otherwise.

16. Website and Account Security

Customers are responsible for maintaining the confidentiality of their account credentials and
for notifying HDVParts promptly if they suspect unauthorized access to their account or an
unauthorized transaction.

HDVParts may use security technologies, fraud-prevention systems, payment-provider verification,
device information, IP information, and other reasonable measures to help protect customers and
the business against fraudulent or unauthorized transactions.

17. Privacy and Payment Data

Personal information submitted through HDVParts is handled in accordance with our applicable
privacy practices and the requirements of the third-party service providers used to process
orders and payments.

Payment providers operate under their own privacy, security, and transaction-processing policies.
Customers may be subject to those providers’ terms when selecting their services.

18. Changes to These Terms

HDVParts may update these Terms and Conditions periodically to reflect changes in business
practices, payment methods, shipping procedures, legal requirements, or security standards.

The version published on the HDVParts website at the time an order is placed will generally apply
to that transaction.

19. Contact Information

If you have questions regarding an order, payment, return, shipment, or these Terms and
Conditions, please contact HDVParts using the contact information published on our website.